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Humour Think you could do with a good laugh or got some jokes you want to share? This is the place for you!

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  #1 (permalink)  
Old 30-04-2007, 05:53 PM
JACOAUEV11 JACOAUEV11 is offline
 
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If you have ever had to deal with a major corporation's customer service then you will really appreciate this.


My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00... now was somewhere around $60.00)

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank:"...excuse me .....?"

Me: "Did you just get what I was telling you.... the part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: ''I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: ".....(stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

( After they get the fax. )

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?!!"
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Old 01-05-2007, 02:10 AM
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It pains me to call customer service. This is exactly why I always pay my bills on time, but I'm sorry about this.
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Old 01-05-2007, 07:47 AM
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i love how i had to call customer service since my internet just died and then after spending 2 hours on the phone with this guy spending half his time putting me on hold to go talk to the manager, just so i had to solve the problem myself because he just knew the standard procedures... BS! stupid tech

"uh that's not suppose to happen" then he tells me to do the same thing

"buddy itried that like 10 times, it doesn't work"

"hang on, lemme put u on hold, ill go ask my manager again"

tells me to try again lol

at least the guy was nice... or id spazzzzzz
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Old 01-05-2007, 04:57 PM
ivanboy ivanboy is offline
 
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wat joke?hmm i'm just like a wood.i dont noe how to joke
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